Help and FAQ

Updated: 18.10.2026

Translation of the Ukrainian original. In case of discrepancy, the Ukrainian version prevails.

Draft document for the prototype — a lawyer will review it before launch.

How to invite a coach or parents

Management → «Team» → «Invite». The person receives an invitation code; coaches give codes to parents in «My group» → «Group parents».

Forgot your password

On the sign-in page — «Forgot password?».

How to delete your account

Profile → «Language, theme and data» → «Delete account».

Signing in with Google

Where available — «Continue with Google» on the sign-in or sign-up page. The first time, choose your role, enter the academy or an invitation code, your mobile number and confirm the consents.

Account «waiting for activation»

For some roles a Talent ID administrator reviews new accounts — usually within one working day. You will get a notification once the account is activated.

Parents do not see test results

Test results appear after the coach enters them; height and weight are always visible. If something is missing, ask your child's coach or the academy's management. A full copy of all your child's data can always be downloaded in the profile — «My data».

Support

support@talent-id.org · Mon–Fri 9:00–18:00 Eastern European Time (12:30–21:30 IST; 11:30–20:30 IST in summer).